Last updated: January 2026
 

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The PW Collection (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in an open and transparent manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, make an enquiry, place an order, or otherwise interact with us.

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1. What Personal Information We Collect
 

We may collect personal information including, but not limited to:

• Name

• Business, school or organisation name

• Email address

• Phone number

• Postal or delivery address

• Order details and specifications

• Payment-related information (processed securely via third-party providers)

• Information submitted through enquiry forms, email, phone, or in person

• Any other information you voluntarily provide to us
   

We do not intentionally collect sensitive information unless required and provided with consent.

 

2. How We Collect Personal Information
 

We collect personal information when you:

• Submit an enquiry through our website

• Place an order or request a quote

• Contact us via email, phone, or in person

• Subscribe to communications (if applicable)

• Interact with us for customer support or service enquiries
   

We may also collect limited technical information automatically when you visit our website, such as IP address, browser type, and usage data, through cookies or analytics tools.

 

3. Why We Collect Personal Information
 

We collect personal information for purposes including:

• Responding to enquiries and providing quotes

• Processing and fulfilling orders

• Communicating about products, services, and order updates

• Providing customer support

• Managing business operations and records

• Improving our website and services

• Meeting legal, regulatory, or contractual obligations
   

We will not use your personal information for purposes unrelated to our business without your consent, unless required or authorised by law.

 

4. Disclosure of Personal Information
 

We may disclose personal information to:

• Service providers and contractors who assist us in operating our business (e.g. hosting, payment processing, design, production, delivery)

• Professional advisers such as accountants, legal advisers, or insurers

• Government authorities where required by law

We do not sell, rent, or trade personal information to third parties.
 

Where third parties are engaged, we take reasonable steps to ensure they handle personal information in accordance with privacy obligations.

 

5. Overseas Disclosure
 

Some service providers (such as website hosting, email platforms, or analytics services) may store or process data outside Australia.

By providing your personal information, you consent to this overseas disclosure. We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy standards.

 

6. Security of Personal Information
 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

• Secure website hosting

• Restricted access to personal information

• Use of reputable third-party platforms and providers
   

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

7. Cookies and Website Analytics
 

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

Cookies do not personally identify you but may collect anonymous usage information. You can adjust your browser settings to refuse cookies if you prefer, though this may affect website functionality.

 

8. Accessing and Correcting Your Information
 

You may request access to the personal information we hold about you or request corrections if the information is inaccurate, incomplete, or out of date.

Requests can be made using the contact details below. We may require identity verification before releasing information.

 

9. Retention of Information
 

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

 

10. Third-Party Websites
 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

 

11. Complaints
 

If you believe we have breached your privacy rights, you may contact us using the details below.

We will investigate complaints promptly and take reasonable steps to resolve any issues. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

12. Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated version will apply from the date published.

 

13. Contact Us
 

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

The PW Collection
Email: sales@pwcollection.com.au
Website: www.pwcollection.com.au

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